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May 13, 2021
Bill Kimball

xero helpline phone number

While Xero does not have a toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Xero customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via for Customer Service. If you think this information is inaccurate or know of other ways to contact Xero please let us know so we can share with other customers.

Adding a new contact in Xero is as simple as entering a name on a transaction – but contacts can be so much more useful. This video tutorial shows you how to set up new contacts. Add your customer and supplier contact details to Xero so they’re easily accessible online and you can look them up anytime.

xero helpline phone number

There’s no charge for the support provided by the Xero support team, whether it’s online or over the phone. Your accountant or bookkeeper may also offer help as part of their services to you.

Contact & Info

Over time, your list of customers, suppliers and contacts will grow. To keep things organised, your accounting software can become the central hub for all your business connections. Accept credit and debit cards from an iPhone, iPad, or Android device. Run your business with a free point of sale app and powerful back office tools. Find out how to export smart lists to Constant Contact, or contact us by scrolling to the bottom of any support article.

  • I want to set it up a different way to account for a cash clearing account, but I can’t with the integration settings, so I have to do half of the process manually which is laborious.
  • And with real-time reporting, you’ll be able to measure results.
  • The Square deposit records are also terrible.
  • Then, if you still have questions, use the Get in touch button at the bottom of any support article.
  • “Phone support and call centre helplines have a reputation for poor service and offering a frustrating experience to the caller” and this is “Why Xero doesn’t have a helpline or phone support.”
  • The support team member will review any previous issues and communication between you and the support team, then send you a response by email.

Beware of Xero’s advice to bookkeep the lazy way and just shovel all of the transactions into a suspense account and balance up at the end of the month! If I’d done that, I wouldn’t have identified that Xero have been including some cash transactions in the invoices where they shouldn’t, which is screwing up balancing the invoices and deposits. I really don’t like how Xero forces you to choose only certain accounts to use in the integration. I want to set it up a different way to account for a cash clearing account, but I can’t with the integration settings, so I have to do half of the process manually which is laborious. I think Advisor roles should be able to choose whichever account they need in order to customise the setup to their preferences.

And with real-time reporting, you’ll be able to measure results. Intuit, QuickBooks, QB, TurboTax, Proconnect and Mint are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

But anyone or any website claiming to be the official Xero support channel and charging for support is acting fraudulently. You can provide your phone number and ask us to contact you if needed. Just let us know the preferred time to call, and which country you’re in. But if you come across a customer support phone number on the web that claims to be the official Xero support number, it’s a scam, and they may try to charge you for help if you call it. Xero doesn’t have a support phone number and doesn’t charge customers for support.Find out how to keep your Xero account safe. When you’re looking for answers, start by searching support articles in Xero Central.

The invoice line items are convoluted and should be simplified. The Square deposit records are also terrible. I was told by Square Support ‘I can understand how that would not be ideal for an accountant or bookkeeper’. Poor performance and Support on both sides of this integration – it really needs to be looked at and rehauled. CRM CRM, Invoicing and jobs A live link between Act!

For example, see our FedEx Phone Number page. And you can click here if you want to compare all the contact information we’ve gathered for Xero.

Our Offices

Every account comes with great-looking email templates that are mobile- responsive and can be easily customized to match your brand. With list management tools, you can grow your email list and easily sync contacts with apps and integrations.

xero helpline phone number

And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it. GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster.

Integrate your Office 365 and Gmail accounts so all your contact details and emails are all in one place. Due to the COVID-19 pandemic, our Broomfield office is temporarily closed to the public until further notice. Hi Sarah, this has been raised with the team. However just to give an indication, it’s unlikely we’ll make a change to enable tabbing through fields when contacting Support any time soon.

Then, if you still have questions, click the Get in Touch button at the bottom of any support article and we’ll get back to you as soon as we can by email. Just let us know the preferred time to call, and where you’re located. Find out more about getting support at Xero Central. There’s no charge for Xero support no matter how often you contact us. If a website claims to be the Xero support site and offers phone support at a cost, it’s not the official Xero site and is a scam. Find out about Xero customer and phone support, and how you can contact us or ask us to phone you. Note that Xero doesn’t have a support phone number or telephone helpline you can call.

Read our FAQs and knowledge-base, raise a support ticket, ask a question or share your idea at our Support Centre. You may also leave feedback at Xero Business Community.

that specialises only in getting small business starts up going on Xero on the phone, can help with payroll and you will be tax compliant because they are registered for tax compliancy. “Phone support and call centre helplines have a reputation for poor service and offering a frustrating experience to the caller” and this is “Why Xero doesn’t have a helpline or phone support.” Trying to get phone support when something goes wrong with your Xero software can be a frustrating experience. Xero provides free and unlimited online support, 24 hours a day, seven days a week, as part of your Xero subscription. The first port of call for getting support with any of Xero’s business or practice products is Xero Central, where you’ll find online help, online learning, and discussions. Xero support provides free and unlimited online support as part of your Xero subscription. We don’t offer inbound phone support so we don’t have a telephone number you can call, but we do make calls to help you when needed.

Square helps sellers of all sizes start, run, and grow their business. Whether online or in-person, get paid quickly and securely with a variety of hardware and software to process credit cards, Apple Pay, and Android Pay, including touch-free options. Mainly the invoices that are created in Xero by the integration don’t always match the deposits. Sometimes it’s due to having to match several days’ deposits to the one invoice, which is fine, but every month I have issues where they don’t match, for no discernible reason. Sometimes, the invoice in Xero is for a day’s sales minus a refund from two weeks after the invoice date (and it’s not in the deposit record for the day). If I contact Square for help, they tell me I need to contact Xero. Then I contact Xero and they say I need to contact Square.

How Can I Contact Xero For Support?

Then, if you still have questions, use the Get in touch button at the bottom of any support article. “Xero” and “Beautiful business” are trademarks of Xero Limited. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Do you have questions about how Xero can help your business? Send us an email and we’ll get in touch shortly. With Xero you get free, unlimited support 24/7 from our customer support team. When you’re looking for answers, start by searching the support articles in Xero Central.

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CRM and the Xero contact, enabling continuous and efficient sales workflow from the first enquiry to invoice creation – all in Act! .CRM Stellarise Connector 1 CRM Stellarise Connector quickly syncs invoices, payments and accounts between your on-premise/in-cloud Microsoft Dynamics CRM or 365 and Xero systems. With the power of Constant Contact, you can export your Xero contacts lists and market to the targeted audiences directly.

xero helpline phone number

Just go to Xero Central and, if the support articles don’t answer your question, you can get in touch with details and ask us to phone you. You can provide your phone number, or we’ll ask for it if talking to you direct will help. We do call customers when it helps, but we first make sure that the right person is dealing with your question, and they have all the necessary information.

Once your question is answered, the details are kept securely on file so we can refer to them if your contact us again. You can also keep copies of the email correspondence to refer back to. The support team member will review any previous issues and communication between you and the support team, then send you a response by email. They may ask if you’re willing to invite them into your Xero organisation so they can see what’s been done and advise you what to do. They may also request your telephone number if they need to talk to you. Your question will be prioritised and directed to an appropriate support team member.

This is where successful marketing meets beautiful accounting. Use Constant Contact with your Xero sales data to create targeted marketing campaigns and grow your business. Expert coaches are always on hand with product support and marketing advice.

I need to add the contact mobile number to my jobsheet/invoices, but can only pick up the telephone number. The mobile is usually the best contact number for my clients, but I can’t print it on the delivery instructions of my invoices. On my custom sales invoice, how do I add the customer’s phone number? Hi everyone, Come on over to the new discussions in Xero Central. It’s a more intuitive way to connect and chat all things business with one another. Ask questions, dish out answers, and get involved.