The chat doesn’t disappear; you’ll still see it on Xero’s homepage, but you will not see it from within Xero’s software–and as said, it’s not there for tech support. Since it’s clearly labeled as “Sales Chat” and not “Chat Support” I don’t see it as a bait-and-switch, though I can certainly see where you’re coming from on that. Thank you for taking the time to detail your experience – that’s very helpful info for me to have.
When you start using Xero as a small business or early-stage startup, you know it’s going to support and evolve with you as your company grows. Even though Xero offers a tempting $9/month plan, the reality is that it’s too restrictive for anything but the smallest side hustles that need less than five invoices and bills per month.
Through all of the integrations that Xero offers, you have an impressive ability to extend your capabilities and manage many of your business processes through one platform. Plus, Xero doesn’t only offer accounting tools in their app marketplace, but also connections for CRM software, ecommerce, inventory, HR, point of sale, payments, and more. Some of the most notable integrations in the marketplace include Shopify, Zapier, Stripe, Hubdoc, Square, Vend, and Squarespace.
What Are Some Popular Comparisons For Xero?
Xero also offers API for developers. Xero has never offered phone support and has relied on email support.
More recently, my bank feed stopped working entirely. The error message simply says that it can’t find any accounts at my bank. It’s been 24 hours so far and not a peep from Xero in response to my plea for help. I cannot rely on Xero and am going back to Quickbooks.
Plus, Xero offers unlimited users to boot. Small businesses could benefit from the Growing plan, especially if they need unlimited users. But if your business needs project management or multi-currency support, Xero doesn’t come cheap.
The app succeeds in doing this by allowing all team members concerned in financial operations to connect to the company’s financial database via their desktop computers, laptops and mobile devices. This enables all stakeholders and the company accountant to track, collaborate on, and complete accounting tasks from home or on the go.
Does Xero Have Good Customer Support?
(I’d suggest you read the response I just wrote to Tom for more info on how this site works.) So unfortunately, I can’t help you with getting in touch with Xero’s customer service. So it makes no difference to me whether you buy Xero, QB Pro, Zoho Books, QBO, or something else. I want you to end up with a product that’s good for your business–and I hope you’ll buy something that’s a good fit on your first try . That’s about it for my agenda. Hi,I have not tried Xero’s email/web form support yet. But last Saturday, I had diffulties to log in. They replied right away and they fixed the problem within 30 minutes.
Xero is our pick as the best accounting solution for growing businesses. Xero is a program that meets you where you’re at. Its flexible features and plan options eliminate the need to invest in another accounting program when your business grows. Support is critically important for small business accounting website users. These individuals often start with little or no experience with online bookkeeping. Xero’s global network of advisors consists of professionals who are experts in the application and can work with small businesses.
Benefits Of Xero
You can easily create and add tasks that will be used in time entries, as well as document expenses and estimated expenses. If you prefer to bill for the whole project once it’s been completed you can do so, but you can also send invoices at any time for specified time and/or expenses. Xero had just introduced a new expense-tracking system when I reviewed it last year. The Expenses tool provides a better user experience, enhanced functionality, and more flexible user permissions in both the mobile apps and the browser-based version.
Best suited for sole proprietors and small and growing businesses, Xero offers three versions, so you can scale up to a more robust plan as your business grows. One of the most notable features lacking from the Early and Growing plans of Xero accounting software is time tracking. For small service-based businesses or sole proprietorships, time tracking capabilities can be an important part of an accounting solution. In fact, many other accounting systems—FreshBooks, Zoho Books, QuickBooks Online—include time tracking features in their most basic or secondary level plans. I doing accounting for small businesses & startups, and I heard nothing but great reviews on Xero, so I switched one of my clients over to Xero.
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The customer service at Xero is appalling! After updating my credit card details and seeing card was verified on the Xero system I hit the “pay now” button. I now keep getting a message from Xero in response to my numerous queries as to why my account is suspended to the effect that my card has been declined. However my card provider confirms that in fact Xero has accessed the new card three times in the past week. Yet Xero customer care (Misnomer?) keeps sending the same response with no attempt to resolve the matter or contact me directly. As for estimated taxes, I’ve yet to see a single decent accounting program which also gives you easy estimated tax tracking. Probably because traditionally, tax software has been its own separate thing.
- You can then convert the purchase order to bills for payment or invoices for your customers.
- Basically, I am at the mercy of Xero with no way to deal with it other than taking more of my very valuable time to give you a bad review!
- We are an excellent fit for any size business currently on or thinking about using the Salesforce CRM. We also function as a stand-alone product.
- While you’re thinking about your money, you should also check out our stories on thebest payroll servicesand thebest tax prep software.
- FreshBooks is invoicing software rather than true accounting, so you’ll find that one under the Invoicing category here.
Good luck, and I hope that you’re able to get things resolved. Or, if you want to find a different software solution, there are plenty available. It’s hard to make a specific recommendation without knowing the details of your accounting needs, but this will give you an overview of some of your options. QuickBooks does offer phone support, but unfortunately that support often leaves something to be desired. I’d suggest checking out my review of QuickBooks Online for all the details on that, just so you can make a fully informed choice.
Why would I send your company any more money. I canceled my software with Xero and now have to buy Quickbooks and redo my books for 2014 so I can get my taxes done before the extension deadline.
We can set you up in no time. You can get in touch with ushereto learn more. One of the most helpful functions in Xero is the ability to manage quotes in the form of draft invoices. With this function, you can track potential sales, and once you’ve closed a deal with a customer, you can convert the draft into a sales invoice.
Finally, the Established plan is the top-tier version of Xero accounting software. For the Growing plan, the Xero accounting pricing will be $30 per month. Although this is more than three times the price of the Early plan, the lack of limitations in terms of invoices, quotes, bills, and reconciliation may justify the cost. This version of Xero accounting will be ideal for small to midsize businesses, as you’re not subject to the same limitations with the Growing plan as you are with the Early plan. Let’s take a look at the details.
Xero includes a standard chart of accounts which is accessible during the setup process, or users can choose to import their current chart of accounts into the application. In addition, all bank accounts and credit card accounts can be connected to the application, with income and expense transactions imported and posted to the correct account. Invoicing only takes minutes in Xero, with users able to use either the regular application or the mobile app to create an invoice. An online payment link can be included in all invoices, and any payments made by bank or credit card will be automatically posted when transactions are imported.
The information contained in this website is meant only for guidance purposes and not as professional legal or tax advice. Further, it does not give personalized legal, tax, investment, or any business advice in general.