I’d suggest checking out my review of QuickBooks Online for all the details on that, just so you can make a fully informed choice. We have been using Xero for six months…everything is okay when it works… but beware. If something does not work, or you have a question…. you will have NO SUPPORT from anyone except by email.
The first step when considering a company’s debt levels is to consider its cash and debt together. Has Intuit and Quickbooks Online grown too big to actually provide customer service?
In the end, Xero is a good solution for mid-to-large-sized businesses in need of strong accounting features and multiple users. Take advantage of Xero’s free trial to see if this accounting solution is right for you. However, there are a few things to keep in mind. First, Xero’s built-in payroll was flawed. One of the biggest complaints I had about Xero was that not all 50 states had payroll support. With Gusto, all 50 states are supported, and businesses get added functionality, such as health insurance and retirement support.
Bas Reconciliation Checklist For Xero
I cleared the cache multiple times and in several browsers and the problem continues to persist after about a week. I have a small number of reports that I use all the time. I have marked them as favourites and expect to see them in the Reports Menu drop down list.
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They didn’t care, they didn’t apologize, they didn’t even acknowledge what they did was wrong, it was evident that they prioritized their growth over their existing partners, at least in Canada. Even The Canadian director of Xero comments where limited to telling me ” I understand that you need to make important decisions in the best interest of your firm”.
Xero is absolutely terrible. When I signed up for a free trial I immediately got a phone call and an email from someone saying he’d love to help me get the most out of Xero. I tried to take advantage of that help and he was completely unresponsive. I ended up paying for a month because the functionality I needed wasn’t available with the free trial. I reached out for assistance when I couldn’t something out, and again received no help. They sent me an email telling me that what I wanted wasn’t possible, but that I could do something else which was not useful to me at all. Granted, I’m not savvy about accounting at all, but Xero doesn’t meet me half way.
The countless hours they spent with me was shocking and greatly appreciated. There isn’t one software company that would do what Xero has done for my firm. I doing accounting for small businesses & startups, and I heard nothing but great reviews on Xero, so I switched one of my clients over to Xero. I have never been so frustrated with a service before. Many simple things is not allowed. When I spoke with a representative, I was told “there should be no reason to create a JE to cash.” This is typically true, but there are times when I need to and it makes my life a lot easier.
They give you a snapshot of how things were at a particular point in time that you can later refer back to. This is particularly important when we’re talking about bank reconciliations.
Then you could switch to QB for the 2015 financial year. When you’ve communicated with Xero’s support staff, do you know whether you’ve communicated with support or sales? My experience has been that the support people are often much better informed than the sales people. If you’ve just talked with sales, I’d recommend trying support . Explain your situation as you did in your comment above.
If there are unreconciled items in this area make sure you find out why they are here. Could it be a double up of a transaction? Could it be a transaction created manually by mistake or against a wrong account? Clear these out as appropriate in order to complete this step. Go to your dashboard, select the account you want to reconcile and click on the button “Reconcile X items”. If there are no items dated for the period unreconciled then this area is cleared. If there are items in here go ahead and reconcile.
None of my favorite report customizations are sticking – only my custom reports. If I unfavorite a “stock” report, it just shows up again. I cleared my cache and cookies. Now you can move forward and compare what the reconciliation is now, against the published reconciliation reports. It should be fairly easy to find the discrepancy and correct. If you’ve got a published report you can run your reconciliation reports back to a point when the reconciliation was in balance. Any reports that are published remain static with the transactions that were in Xero when the report was generated.
You can only email them and it always takes at least 12-hrs for them to reply sometime a couple of days. Even if you tell them in your email it is urgent they dont prioritise. I cannot complete pays since yesterday I have chased them up again today and I am still waiting for a reply. Xero offers over 800 integrations to choose from.
Good catch on the conflict in the article. I’d overlooked one of those sections on my last update. I’ve just corrected that error and brought the article completely up to date. Xero does offer automated invoice reminders and overdue notices.
- We aim to bring you long-term focused analysis driven by fundamental data.
- Yes, the email-only support policy can at times be problematic.
- I cleared my cache and cookies.
- Return something to Amazon and get your money back?
- I name the report with the name of the bank and then with the name of the month that has been checked.
- The chat doesn’t disappear; you’ll still see it on Xero’s homepage, but you will not see it from within Xero’s software–and as said, it’s not there for tech support.
Asked via chat on Xero site to check if I had an account with them or not just to make sure it was spam. Also go and have a look at the User Community postings and all of the 5+ year requests and the arrogant attitude of the customer service gnomes. Hello,Xero itself is good however, the CUSTOMER SERVICE SUCKS they are slow in responding and they are very unhelpful….
Forecast your cash with accuracy and make business decisions with confidence. Interested in creating a management report in Xero? Our next blog post offers you a step-by-step guide. © 2021 Xero Limited. Access all Xero features for 30 days, then decide which plan best suits your business. I would like to know exactly what is the font that Xero uses for the report template as I would need to recreate some of the pages within the report in Word document.
Our firm used this software for over 3 years, signing up clients on it all that time. And even when there are periods where the bank feed works for a sustained amount of time, the software consistently fails to pick up transactions that did occur in the bank account. There is no way you can figure this out except that bank balances do not reconcile, forcing someone to go back through months and months of transactions, reconciling to the paper bank statement. All this for TRIPLE the cost that Quickbooks charges– and Quickbooks bank feeds do not go down.
Xero Integrations & Add
If you’re interested in investing in businesses that can grow profits without the burden of debt, then check out this free list of growing businesses that have net cash on the balance sheet. We could understand if investors are concerned about Xero’s liabilities, but we can be reassured by the fact it has has net cash of NZ$177.7m. And it impressed us with free cash flow of NZ$77m, being 89% of its EBIT. So is Xero’s debt a risk? It doesn’t seem so to us. The balance sheet is clearly the area to focus on when you are analysing debt.
Responses are not provided or commissioned by the vendor or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. It is not the vendor or bank advertiser’s responsibility to ensure all posts and/or questions are answered. Chelsea Krause is a writer who has specialized in accounting for over three years and is a QuickBooks Certified User.
I must admit to being surprised at how positive people are with Xero’s online support. It is slow and completely out of line with alternative immediately available support, eg Sage. I have waited up to 3 hours as a partner for a reply, time I have had to effectively sit on my hands unable to proceed. But more importantly, on 2 occasions I have had blase WRONG replies because technical support scanned over the email and assumed incorrectly the problem. On the first occasion, I was able to discuss and correct it. Xero need to up their game with their support.
They won’t you speak to a human being unlike other systems and you get robotic answers from their customer support people that don’t answer your question and don’t really make any sense. Its expensive hard to use and theres zero customer support.
If 800 integrations aren’t enough, Xero also integrates with Zapier, connecting the software to hundreds of additional add-ons. Some Xero integrations are country-specific, so make sure they are compatible before you make any additions or purchases. Xero also offers API for developers.
I recently did a point-by-point comparison you might find helpful. Xero still lacks a couple of functions QuickBooks offers, but they’re catching up fast. If they adhere to their product roadmap, all the significant gaps will be filled by the end of the year. Xero doesn’t have a built-in payroll function for Canada, but there are a few apps you can use. PaymentEvolution and SimplePay are the two I’m aware of; you can also check Xero’s add-on marketplace for others. Thanks for the info on the Square integration.
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No credit card required. The super simple Lendio process is an easy, transparent way to comparison shop for a loan, saving your business time and money. Thanks, Robert – so glad it was helpful to you! If you did end up deciding to go with Xero, I’d love to hear about your experience with it; feel free to post your own review of the software in comments. Sorry to hear about your frustrations with Xero. It is true that Xero is geared towards business owners rather than accountants, though many of the accountants I’ve heard from are quite fond of it.