If your chart of accounts doesn’t vary that much from Xero’s default chart, the easiest thing to do is accept that one and make edits. Next up is entering vendors and customers, though you can just wait until you have a pending transaction and enter the information at that time. One of the best things about Xero is not only does it offer a free 30-day trial, but it also lets you access a demo company so you can see how things work with data already in the system. Xero is designed to work with just about any browser, and since the system is online, you don’t have to spend any time downloading or installing an application. Xero has recently updated its invoicing feature to offer more professionally polished invoices so you can add a logo or other branding information on the invoice. There is an option to create an invoice online that can be sent from your mobile device, or if you prefer, you can print the invoice and mail it to your customer.
The Contacts module lets you manage everyone including vendors, contractors, customers, and even employees in one central location. You can create groups and smart lists within the module, making it easy to track customers who order regularly or who always pay late. You can also manage projects — and time spent on them — in Xero.
This is the perfect tool for reconciling large numbers of transactions and for importing data from other systems. “As a cloud based account system its is as good or better than other tested. It has all functionality needed and does not break the bank for the features.” Multiviews scalable pricing enables us to be a great fit for rapidly growing small businesses and medium-to-large enterprises, typically those beginning to exceed $6 million in annual revenue. If you need to track income, expenses, invoices and time, you’ll likely be paying $35/month for QBO or $60/month for Xero.
I canceled my software with Xero and now have to buy Quickbooks and redo my books for 2014 so I can get my taxes done before the extension deadline. The software was useless to me, I cannot finish my 2014 books with it since the problem was never addressed fully. Yesterday I went in and found I haven’t been reimbursed for the last month of $30 and wrote again to your email support saying to refund my money.
QuickBooks Online has hundreds of third-party add-on apps in numerous financial and other productivity categories, but Zoho Books lacks these. You can easily create and add tasks that will be used in time entries, as well as document expenses and estimated expenses.
There is no phone number to ring for user support. User support is just about non-existent. The Authentication app they recommended to download clashed with my company Authentication app and it took me 2 hrs to correct the corruption with the help of my company user support desk. I could not logon to my laptop for 2 hrs. I have recently experienced a problem with Xero.
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Try it today and find out how it can save you time and money. You can find all our accounting software reviews here. FreshBooks is invoicing software rather than true accounting, so you’ll find that one under the Invoicing category here. Thanks for your review–you’ve pointed out several weaknesses that it’s good for people considering Xero to know about. long enough so that I truly hate their pricing model and support. Moved to Wave and fell in love with it. Managed to input an entire year of data and straighten it out over a few evenings.
The customer service at Xero is appalling! After updating my credit card details and seeing card was verified on the Xero system I hit the “pay now” button. I now keep getting a message from Xero in response to my numerous queries as to why my account is suspended to the effect that my card has been declined. However my card provider confirms that in fact Xero has accessed the new card three times in the past week. Yet Xero customer care (Misnomer?) keeps sending the same response with no attempt to resolve the matter or contact me directly. The service is non existant, I contacted them because my bankfeed don’t work. It’s now been over 72 hours and still I haven’t receive any feedback.
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We started Xero to change the game for small business. Our beautiful cloud-based accounting software connects people with the right numbers anytime, anywhere, on any device. For accountants and bookkeepers, Xero helps build a trusted relationship with small business clients through online collaboration.
Now I read that the price is going up. I’ve just spend many hours going through bank statements to find that Xero bank feed randomly misses transactions. I found well over 100 for 6 months. We’ve been using Xero since 2012 but I’m seriously thinking of making the switch for both our business. Support is useless with Xero. The Xero APP is useless if you are trying to run your business away from the office.
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This is where we start to move away from acquisition and instead start to look at activation. This isn’t a comprehensive review of their site by any means, but it should give you some insights into what a good SaaS website should look like. But it also serves as a reminder of exactly what you get when you pay for Xero. And it’s very handy for anyone who may have skipped ahead without looking at the features. Outlining the features once again on this page is a great move. It’s a confirmation that no matter what price you pay you get access to all the features that made you wonder how much it costs in the first place.
Thank you for all the detail! I, too, sell real stuff to real customers and am looking for an accounting option that does everything Xero doesn’t. I have been a customer of Xero for nearly 2 years. I downgraded to starter plan to save some money during the Covid19 emergency. I was 1 day too late they had already taken the monthly direct debit. If I wanted to reinstate the plan I had already paid for I would have to repay again!
Instead, Xero recognised the value of their product, and their customers, and decided to expand the product into providing even more value to their target audience – small businesses. One thing that is clear from reading Xero’s financial reports is that they are big on recording and improving metrics. Though this shouldn’t be a surprise given the business started out as an accounting software, it’s something that we see a lot of companies neglect. Xero began its life in New Zealand, but it has grown rapidly since it entered the US market several years ago. Its usability, features, integration options, and network of advisors make it one of the best small business accounting tools available today. The company has emphasized incorporating machine learning in several areas of the site too, so it gets smarter every year.
Our priority at The Blueprint is helping businesses find the best solutions to improve their bottom lines and make owners smarter, happier, and richer. That’s why our editorial opinions and reviews are ours alone and aren’t inspired, endorsed, or sponsored by an advertiser. Editorial content from The Blueprint is separate from The Motley Fool editorial content and is created by a different analyst team. During setup, you also have the option to accept Xero’s chart of accounts or build your own.
- Otherwise, the cost of QuickBooks to cover the same features I use in Xero would have been very expensive; even a QB consultant told me it’s overkill for a business of my size.
- But more importantly, on 2 occasions I have had blase WRONG replies because technical support scanned over the email and assumed incorrectly the problem.
- Your best option here will probably come down to the user interface you enjoy using most.
- They charge for service and provide no service at all.
- Probably because traditionally, tax software has been its own separate thing.
Businesses need reports to help assess key business performance indicators like profit and accounts receivable. Some products have more robust reporting features than others. Helps with the complex task of balancing your business accounts.
Since it’s clearly labeled as “Sales Chat” and not “Chat Support” I don’t see it as a bait-and-switch, though I can certainly see where you’re coming from on that. You can re-activate your subscription and then access your datas by contacting Xero support. Thanks for your review, and I’m glad to hear that Xero is working out so well for you! Please feel free to post updates as you continue to use the software.
Xero Customer Service & Support
Therefore, Xero as a platform is applicable to all sorts of backgrounds and industries; it’s about doing beautiful business. We’ve said it time and time again that without a good website, a company will always struggle with their digital marketing. It’s the storefront of the 21st century and having it set up correctly could make or break your business growth, so it’s worth the time and effort to get it right. You’ll see throughout this article how Xero really focus their messaging and imagery across their website and marketing on small businesses.
We are also Xero Certified Advisor and have expertise in the Xero bookkeeping service. Free doesn’t mean flimsy though. Our Starter plan has all the features you need to get your business off the ground. And when it’s time to take the training wheels off, we make it easy to upgrade—you keep all your data and a great price. ZipBooks is a modern, feature-rich alternative to Xero that gives you all the classic accounting features you need plus automated customer engagement features to help you grow your business.